Why Smaller, Smarter AI Models are Giving Retailers an Edge

Retailers arent just experimenting with AI chatbots anymore - theyre giving algorithms real agency. About 43% of retailers are already piloting autonomous, or agentic, AI, and another 53% are evaluating use cases, according to Salesforces Connected Shoppers Report. Automation is moving from behind-the-scenes analytics to frontline decision-making. Yet the industry is learning a hard truth: []